Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ([email protected]) at first.

Return & Exchange Conditions

• Returned items must be in their original packaging.
• Unauthorized returns of goods won't be allowed.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to respond to any queries you may have and to explain why you are returning.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Send the returned items back to the specified return address, making sure they are packed fully. Please save the appropriate proof of postage and make sure your things are securely wrapped.

Costs

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Refunds

We will notify you via email that your return has been received and will be examined, as soon as possible. To approve or reject your return, we will also send you a notification.

In the event that you are accepted, your refund will be handled and, within two to three business days, a credit will be automatically credited to your Paypal payment method.

Non-returnable items:

We regretfully cannot accept returns for items that are on sale or for customer-inflicted damage to the product.

Exchanges

Making a separate purchase for the new item after your existing item is accepted for return is the quickest approach to be sure you receive what you want.

Policies

We won't accept returns of anything made without permission.

Items that you receive must be returned within 30 days. Every item must be undamaged, unused, in its original packaging, and in the same state as when it was delivered to you. The purchase receipt or other proof of purchase is also required. Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

If you have any questions about our return policy or return procedures, please contact our customer service team. We will be happy to assist you with advice and support.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AKG TECH CO., LIMITED
Company Address:	Room 32, Floor 1, Lijia Industrial Building No. 8 Wu Fong Street, San Po Kong, Kowloon (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help